Shipping policy

ALL NEW ORDERS WILL BE SHIPPED WITHIN 3–5 BUSINESS DAYS UNLESS OTHERWISE STATED ON THE PRODUCT PAGE. ONCE AN ORDER HAS BEEN PROCESSED, IT CANNOT BE MODIFIED OR CANCELED.

ONCE SHIPPED, ESTIMATED DELIVERY TIMES ARE:

UNITED STATES: 1-7 BUSINESS DAYS

INTERNATIONAL: 7-21 BUSINESS DAYS

TRACKING INFORMATION WILL BE EMAILED ONCE YOUR ORDER HAS SHIPPED. PLEASE ALLOW A SHORT PERIOD OF TIME FOR TRACKING UPDATES TO APPEAR AFTER THE LABEL IS CREATED.

IF YOUR ORDER IS 'RETURNED TO SENDER' FOR ANY REASON, WE CANNOT ACCEPT RESPONSIBILITY. IF YOU NEED THE PACKAGE RESHIPPED, YOU WILL NEED TO PURCHASE A LABEL AND PROVIDE IT TO US VIA EMAIL. (support@ivoryarchives.com)

INTERNATIONAL CUSTOMERS MAY BE SUBJECT TO DUTIES AND FEES, WHICH ARE OUT OF OUR CONTROL. UNFORTUNATELY, WE CAN NOT COVER THESE FEES AND HAVE NO WAY OF CALCULATING THE CHARGE BEFORE YOUR ORDER IS PLACED. THESE FEES WILL BE LEVIED TO YOU UPON ARRIVAL OF YOUR ORDER.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO YOUR PURCHASE.

WE ARE NOT LIABLE FOR ANY PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT. ONCE A PACKAGE HAS BEEN SCANNED BY A POSTAL PROVIDER, IT IS UNDER THEIR JURISDICTION AND IS NO LONGER OUR RESPONSIBILITY.

IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECIEVED IT, PLEASE OPEN AN INVESTIGATION WITH YOUR CARRIER.

FOR ANY SHIPPING RELATED QUESTIONS, PLEASE CONTACT US AT SUPPORT@IVORYARCHIVES.COM